Personal Performance, Team working and Quality

Personal Performance, team working principles and Quality systems (© K.Brown 2025)

Complete the crossword, then click on "Check" to check your answer. If you are stuck, you can click on "Hint" to get a free letter. Click on a number in the grid to see the clue or clues for that number.
1      2            3   
               
               
4    5               
               
6                 
               
  7            8     
               
   9              
               
   10              
               
        11         
               

Across:

1. poor quality work or products will lead to customer ...............
5. individuals in a team input their ideas/tasks so the problem can be resolved
6. BS ......... are an example of quality control
7. TQM and TQC - what is meant by TQ?
9. when different points of view are aired when problem solving.
10. the bringing together of individuals - for the purposes of problem solving
11. a term used to refer to 'zero defects' in a produced product with regard to TQC

Down:

2. a company that has had its Quality Improvement plan approved, will receive ISO 9000:2000 ...............
3. Individual roles and responsibilities are agreed at this stage of problem solving
4. This type of 'quality monitoring' is carried out DURING production.
8. Often, large and complex problems can be resolved by good ...............